Quality Development Consultant
Employer: NFU Mutual
Location: Exeter
Salary: Basic salary to £45,000 + 17.5% annual bonus + benefits package
Closing date: 6 Dec 2024
About the role
As a Quality Development Consultant, you will play a crucial role in influencing and monitoring the performance of NFU Mutual Agents across the South West region. Your primary responsibility will be to ensure that the sales of NFUM products and services meet the required quality and regulatory standards. By promoting best practices, you will provide excellent service to our customers and minimize breaches and complaints. You will be an integral part of a dynamic regional sales team, while also working independently and one-on-one with our partners in the NFU Mutual Agency network.
Your activities will include supporting and overseeing new Agents to ensure they receive training, monitoring, and sales support. You'll also monitor, assess, and coach existing agents to achieve the required standards of competence. Additionally, you will analyse, proactively identify, report, and escalate common or systemic quality risks and issues. This will involve influencing and supporting the shaping of national development solutions or risk mitigation actions to protect customers and NFUM's reputation. You'll complete Agency Training & Competency audits to gain control assurance and ensure that remedial actions are identified and agreed upon to meet compliance requirements will also be part of your role.
About you
You'll have a solid background in Insurance or Financial Services. You'll possess the ability to complete audits within a regulated environment and have experience in compliance and sales.
Strong attention to detail is essential, along with excellent feedback and coaching skills. You should be adept at managing conflict and demonstrate resilience in challenging situations.
Ambition is key, and you should have strong organisational skills to manage your responsibilities effectively.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Basic salary to £45,000
* Company car scheme
* Annual bonus (up to 17.5% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership - subject to T&Cs
* Health and wellbeing plan - cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteering in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Apply now
Exeter
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