Role: Processing Assistant Division: UK PQS Hellaby - On Demand Location: Hellaby, Lowton Way, Rotherham S66 8SS We are the world's learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small. At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve. Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ employers in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are proud to offer an exceptional and supportive environment to develop your professional career Your Opportunity - A full-time permanent role working 37.5 hours per week - You will join our Traditional Processing, Ondemand and Onscreen Team which is part of the Qualification Processing Department. The department consists of several areas which work together to deliver General Qualifications, Vocational Qualification and On-demand Qualifications. - The team are responsible for various processes, including the result resolution and closedown of results for paper based and onscreen tests, T Level and PEIC processing and closure, candidate malpractice, traditional processing of examination papers, and item level mark capture for series-based qualifications. - You will be required to support all processing activities within the team as priorities dictate. Your primary responsibilities - Processing of paper-based examination material from receipt to result - Monitoring onscreen and ondemand examinations and tests to ensure results issued, including the reviewing of examinations taken remotely - Monitoring of examiner marking - Contacting centres, examiners, internal teams to ensure results are issued to Service Level Agreements (SLA) via telephone, email and video conferencing - Data input activity from marked scripts and processing of paper-based examination material from receipt to result - Effectively communicate and escalate key issues, or threats to SLA - Processing and reviewing candidate malpractice cases in line with JCQ guidelines - During peak processing periods lead a team of seasonal staff in line with Pearson's policy, procedures, and values - Work in other areas of the business as required Key Challenges - Working towards tight and immovable deadlines - The role requires attention to detail even with tasks that may be repetitive - Flexibility of working patterns during peak periods - Ability to adapt to multiple/various IT systems - Supporting various stakeholders from different teams - Potential restrictions on annual leave during peak periods - Processing and working instructions are kept up to date and follow regulatory requirements Our Successful Candidate You will be customer service focused with ability to communicate with influence and work with others to achieve goals. You will deliver goals in a changing environment and take a creative and innovative approach to work while maximising potential for yourself and others. Additional Competencies - Attention to detail: Able to work accurately and have excellent attention to detail - Methodical approach: Ability to concentrate and focus on meeting deadlines and objectives. - Communication skills: Ability to comprehend and provide clear updates to colleagues and external customers. - Teamwork skills: Ability to work positively with other members of the team. - Analytical skills: seek to understand the bigger picture and the impact of up and downstream activities. Previous Experience and Qualifications Essentials - MS Word and MS Excel (both to intermediate level) and MS Outlook - General office experience. - Working to set processes/work instructions - Educated to GCSE level minimum of English and Mathematics (grade C/4 or above) or equivalent Desirable - Communication skills from working with external / internal customers - Previous experience and knowledge of working within an awarding body Your Reward & Benefits We'll expect a lot and we know you'll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn't fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to: - A starting holiday of 25 days plus UK public holidays and you'll earn 1 additional day's holiday per year you work with us. - Generous pension scheme where we match and double what you contribute. - Maternity, paternity, and family care leave as well as flexible work policies. - Stock/share purchase options. - Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life. - Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts. If we sound like a good match for you, or maybe for a friend, we'd love to receive your application, please include both a CV and a cover letter outlining why you are suitable for this role. Applications received without a covering letter will not be considered. Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeamgrp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. Job: PRODUCTION/OPERATIONS Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: On-site Req ID: 18386