Customer Service Advisor - Hybrid Working
We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Coryton. Our client’s Customer Experience team is looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
Key responsibilities will include:
1. Undertake an initial on the spot risk assessment and make quick decisions to resolve a call.
2. Work to set quality standards, targets, and service levels.
3. Maintain accurate records by logging and tracking all calls in the CRM system.
4. Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work.
5. Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem.
6. Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s, and other departments when necessary.
7. Deliver and maintain team performance targets.
Key requirements:
1. Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach.
2. Have a strong sense of ownership and take pride in your work.
3. Be well organized and able to work under pressure.
4. Have excellent attention to detail.
5. Have good IT systems knowledge.
Benefits:
1. 25 days annual leave plus Bank Holidays.
2. Holiday purchase scheme.
3. Private medical insurance.
4. Company pension scheme.
5. Discounts/Cashback/Offers on days out, restaurants, gym memberships, high street shops etc.
6. Employee discounts on company products.
7. Long Service Awards.
By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.
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