Description
Motability Operations Ltd are currently recruiting for a Customer Service Apprentice to join our team on a full-time basis in Bristol. During this 15 month apprenticeship you will gain experience, develop skills and contribute to various customer focused teams. This role is full time and office based.
The Apprenticeship will involve working with:
* You will start your apprenticeship within the Vehicle Licensing and Documentation team - Here You will learn all about the licensing of all Motability vehicles including the registration, taxation, and administration processes a long side the end of contract dispatch process. This role is a very manual role.
* Application Support Team - You will learn about supporting the application process and managing the return of the cars at end of contract. This is where you will be introduced to calls.
You will spend 3 to 4 months with each team to understand how they positively impact the customers and dealerships journey. The teams support the business Monday- Friday from 8.00-5pm.
During this stage of the Apprenticeship, you will:
1. Make and receive telephone calls (Training for outbound and inbound calls will be given).
2. Manage the vehicle documentation process pre and post agreement.
3. Processing the Manual dispatch within vehicle documentation team.
4. Manage customers vehicles who have not returned their veh...