Reference number: JR245842 Location: Edinburgh Working pattern: Full Time Contract Type: Fixed Term Contract - we have flexibility on start and end dates however the successful applicant must be available in July and August Number of roles: 1 Salary: £23,400 per annum We are looking for a Student Services Assistant to join our team. The Student Services Assistant works alongside the Student Services Manager on general customer services, student finance and day-to-day student administration. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority. What you’ll bring to the role Experience Experience in administration work (preferably in an ELT environment) - Essential Experience in working in a customer-facing environment - Essential Experience in dealing with and solving complaints - Desirable Experience in processing payments - Desirable Experience in selling products and services - Desirable Experience in visas and compliance - Desirable Qualifications Bachelor’s degree - Desirable Competencies Ability to deal with and resolve a high volume of queries efficiently Ability to find and present solutions to problems Ability to relate to and build rapport with international students Ability to use initiative and make decisions when required Ability to work effectively on an individual basis and as a member of a team Excellent communication skills Excellent IT skills including MS Office Excellent organisation skills and ability to multitask, manage conflicting priorities and meet deadlines Exceptional customer service ethos High level of patience and approachability Strong attention to detail and high level of data accuracy What we do Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 4 April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.