What you'll bring to the team
Location: Thorpe Park
Hours: Full time, part time, weekends & holidays
Contract Type: Seasonal, until November 2025
In this role, you will be the first point of contact for staff and guest injuries and illnesses. You will play a pivotal role in delivering safe and fun experiences for all our guests.
You will ensure excellent standards of health & safety, which is the number one priority at the Resort, whilst taking both a customer and employee-focused approach to work. When required, you’ll be ready to assist in emergency first aid situations and will be responsible for upholding the highest standards of care.
Responsibilities:
* Treating and assessing patients within your scope of practice alongside Thorpe Park policies and procedures.
* Accurately completing all documentation relating to patients, equipment, and near misses in accordance with policies and procedures.
* Maintaining a strong presence on park.
* Ensuring patient confidentiality is always maintained.
* Actively participating in personal and environmental cleaning routines to ensure infection prevention and control standards are adhered to.
* Achieving and maintaining competence in all relevant skills and knowledge and actively striving to upkeep and grow your skillset.
* Undertaking and completing all required in-house training and maintaining competency.
* Conducting company medicals for ride operators in line with Occupational Health.
* Performing any other duties that may be reasonably requested of you in line with your skills, training, and qualifications.
Qualifications & Experience
Essential Criteria:
* First Aid at Work Qualification or First Responder Qualification.
* Experience of delivering First Aid.
* Experience of working effectively as part of a team.
Desirable Criteria:
* Experience of working within the theme park, events, or pre-hospital environment.
* Experience working with children.
PERSONAL QUALITIES:
* Excellent interpersonal skills with the ability to communicate effectively at all levels.
* Ability to complete paperwork to exacting standards.
* Ability to prioritize work schedule to make best use of time and resources.
* Ability to deliver a high-quality patient experience and always ensure customer satisfaction, with an emphasis on patient care and customer service.
* Physically able to undertake the demands of the resort First Aid Host role.
* Able to remain calm and function under pressure in challenging situations.
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family, and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in our retail shops and restaurants.
* 40% discount online off LEGO, and much more!
* Free bus from Staines station for all employees.
* Fortnightly pay.
* Free staff parking.
* Ongoing training & development to have a longer-term career in Merlin.
* Access to Perks at Work with 30,000+ national & local employee discounts.
If you have any questions or if you require any reasonable adjustments because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
From GBP £11.61/Hr.
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