We have an excellent opportunity for a full-time permanent Sales & Customer Experience Manager to join the team of an award-winning brand based in Bracknell, Berkshire. About the roleAs a Sales & Customer Experience Manager you will motivate and drive the Sales and Customer Care team to achieve outstanding levels of service and drive sales growth. This role involves:
* Managing a team of Sales Executives and Customer Care Representatives
* Develop strategies to improve customer satisfaction and sales success
* Implement processes to enhance efficiency and productivity
* Oversee the day-to-day operations of both departments
* Ensuring that all customer interactions reflect the company’s values and brand
Key responsibilities:
1. Set performance goals, monitor progress, and provide feedback and coaching to improve team performance
2. Develop and execute sales strategies to meet or exceed sales targets.
3. Analyse sales data and customer feedback to identify trends and opportunities for growth.
4. Develop and implement strategies to grow revenue from trade accounts.
5. Develop and implement customer care policies and procedures to ensure consistent and exceptional service
6. Train, mentor, and coach team members to ensure they have the necessary skills and knowledge to provide excellent service
7. Participate ...