Norfolk Community Health and Care NHS Trust
Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH&C's Values and Behaviour Framework. This job description is to be read in conjunction with the core skills list for this particular role.
Main duties of the job
1. To accurately and promptly carry out the instructions of the Registered Nurse (RN).
2. To carry out duties as specified within the Trust's Approved Core Task List for Clinical Support Worker (working within assessed competence).
3. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.
4. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within the remit and pass on enquiries to the Registered Nurse.
5. Take all reasonable steps to ensure the safe keeping of patient's property in accordance with the Trust policy.
6. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.
7. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.
8. To have completed the Care Certificate or relevant experience in a care setting.
About us
Do you have a passion for working with children and young people? An exciting opportunity has arisen within Respite Services at Norfolk Community Health & Care Trust. We are looking for a Clinical Support Worker to work at our site in Aylsham, which provides residential short breaks to children with complex health needs within a homely environment.
Job responsibilities
1. Clinical duties to include patient hygiene - assisting patients with personal care.
2. Bowel and Stoma Care - to assist the RN with basic aspects of stoma care and reporting any abnormalities.
3. Assisting the RN with catheter care, changing bags, recording output and reporting any abnormalities.
4. Ensuring patient physical comfort - reporting any signs of physical distress to the RN.
5. Nutrition - Assisting patients with the preparation of food and feeding where required, having an awareness of IDDSI and raising issues with the RN.
6. Clinical measurements - to assist with routine blood pressure and blood glucose monitoring.
7. Noting physiological and neurological observations following completion of Trust training.
8. To provide basic tracheostomy and airway support once assessed competent under the direction of appropriate person.
9. Following successful completion of competency assessment may perform 12-lead ECGs under the direction of the RN.
10. To prepare patient equipment, practice infection control, document and record patient details onto Trust electronic system and answer telephone calls.
Person Specification
Qualifications
* Education to GCSE level Grade 5 in English and Mathematics or equivalent.
* Care Certificate and or equivalent Health Care experience.
* City and Guild NVQ Level 3 in Care/Health and Social Care.
Experience
* Some previous experience in a nursing/care assistant role.
Skills, Abilities and Knowledge
* Good organisational skills.
* Basic IT and computer skills.
* Good interpersonal and communication skills.
* Good numeracy and literacy skills.
Communication
* Clear oral communication.
* Basic computer skills.
Personal and People Development
* Caring personality.
* Sensitive and tolerant.
* Resilient.
Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework)
* Good interpersonal skills.
* Responds positively to change.
* Flexible.
* Ability to work as part of a multi-disciplinary team.
Other
* Able to make own travelling arrangements.
* Able to work 12.5 hour shift day/night patterns.
* May be required to work in other community hospitals within our Trust in order to meet the needs of the service.
* Be able to drive the minibus.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Norfolk Community Health and Care NHS Trust
Clinical Lead for Children’s Short Breaks
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