Join to apply for the Night Auditor role at Mount Royal Hotel Edinburgh by The Unlimited Collection
Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Night Auditor with a passion for service excellence.
You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.
A Night Auditor Will Be Responsible For:
* Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
* Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
* Taking initiative in accommodating the customers’ needs in a resourceful manner.
* Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensuring correct practice.
* Ensuring that End of Day reports and night auditing sheets are completed to the required standard and taking responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Night Auditor, we require:
* Excellent guest engagement skills.
* An ability to bring the guest experience to life throughout the hotel.
* Willingness to learn and work with IT systems quickly.
* The ability to communicate and organize yourself in line with different guest expectations.
* A good command of English is essential; a second language is advantageous.
Working With Us Provides The Following Benefits To You:
* Genuine career opportunities within our business.
* Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
* Staff incentives when you and the team perform.
About Us:
The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu, and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Jupiter Hotels Holdings Limited
Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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