Reception ManagerAftersalesDepartment
Location:Crawley
Salary:Between 35000 and 45000 plus companycar
FullTime andPermanent
Aboutthe Role:
Step into adynamic and rewarding role as a Reception Manager within theAftersales Department. This position offers a unique chance to leadand inspire a dedicated team ensuring the seamless operation ofparts and service processes. The role is pivotal in supporting theAftersales Manager to achieve both volume and profit objectiveswhile maintaining the highest standards of customersatisfaction.
KeyResponsibilities:
* Maintainhigh performance standards within the parts and service teamsthrough effective coaching and performancemanagement.
* Recruitand select team members in alignment with organisationalneeds.
* Upholdcustomer service standards ensuring adherence to customersatisfactionindicators.
* Ensureadequate resources are available to meet servicing requirementsregularly reviewing key operatingcontrols.
* Overseestock control and warehouse management ensuring compliance withmanufacturer and business operatingrequirements.
* Developand implement targeted marketing campaigns to maximise commercialopportunities.
* Monitorcustomer needs and competitor activity ensuring relevant andeffective marketingefforts.
* Ensureall service processes meet brand standards and are consistentlyimplemented.
* Fosterinterdepartmental communication to develop business and teamethos.
* Maintaina safe and healthy working environment ensuring compliance withHealth and Safetyrequirements.
Thisrole is perfect for a driven individual with a passion for themotor industry and a knack for leadership. If you possess therequired skills and experience this could be the next step in yourcareer. Apply now to join a thriving team and make a significantimpact in the AftersalesDepartment.
Requirements
Skills&Requirements:
Essential:
* Passionfor delivering excellent customersatisfaction.
* Strongorganisational and planningskills.
* Highlevels of energy andenthusiasm.
* Excellentnumeracy and literacyskills.
* Comprehensiveunderstanding of all departments andKPIs.
* ProficiencyinIT.
* Smartappearance.
* FullUK drivinglicence.
Experience:
* Relevantmotor industry experience isessential.
Benefits
KeyBenefits:
* Leadershipand Development: Guide and mentor a team fostering a culture ofexcellence and continuousimprovement.
* CompetitiveSalary: Enjoy a competitive base salary ranging from 35000 to 45000complemented by a companycar.
* ProfessionalGrowth: Engage in a role that offers substantial scope forprofessional development within the motorindustry.
* ImpactfulWork: Play a crucial part in enhancing customer experiences anddriving businesssuccess.
The ideal candidate will: Possess a proven track record ofconsistently achieving sales targets in car sales or a financialservices related environment Be tenacious, enthusiastic and takepersonal responsibility for team achievement. Be a highly motivatedindividual with a strong work ethic A team player with a keeninterest in people A strong desire to succeed. Take pride in theirability to maximise sales and profit opportunities whilstsimultaneously delivering exceptional levels of professionalism andcustomer satisfaction. Be focussed on achieving goals; you willpossess excellent interpersonal skills and will be recognised asbeing a self-motivated team player and target achiever Hold a validUK driving licence