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Sector: Project and Program Management
Role: Assistant
Contract Type: Permanent
Hours: Full Time
About Network Rail
Join Network Rail - Where People and Connections Matter.
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Work alongside our Operations Directorate to improve on-time train performance for our passenger and freight customers; helping the function in learning lessons, producing plans and sharing successes.
About the role (External)
Key Accountabilities:
1. Become embedded in our Operations team. Help ensure they have an understanding of the causes of customer impacting delay and that you understand the opportunities and challenges Operations faces.
2. Facilitate the creation of performance improvement plans and track their progress.
3. Ensure risks are well understood and appropriately managed.
4. Facilitate the lesson learning process ensuring high quality SMART actions are taken.
5. Report functional progress and challenges to managers and executive leaders within NR, our customer TOCs and FOCs and other crucial stakeholders.
6. Act as the performance point of contact for all route customers in relationships with route customers including GWR, CrossCountry and freight operators.
7. Monitor and report the progress and effectiveness of all performance improvement initiatives within the relevant performance tracking system, ensuring all stakeholder performance review meetings are held.
Job Skills, Experience and Qualifications:
Essential:
* Able to build constructive relationships based on mutual respect and understanding.
* Able to build a milestone led plan and SMART actions.
* Sound working knowledge of the operational railway.
* Analysis capability - able to spot the key messages in data.
* Demonstrable ability to communicate news in an engaging way.
* Able to follow, improve existing processes as well as design and implement new processes.
Desirable:
* Performance management experience.
* Rail Operation experience.
* Sharepoint design ability.
* Power BI design ability.
Company
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.
We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.
We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.
We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.
Your health, wellbeing and benefits
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe that should come first.
We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.
We have a range of benefits including:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.
Disability Confident Leader
Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
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