IQ Student Accommodation – Newcastle under Lyme, Staffordshire
Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.
Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day. Sound like your cup of tea? Here's a bit about the role. Our Customer Service Advisors make sure the students who stay with us always feel at home.
While no two days are ever the same at iQ, this role includes:
1. Showing prospective students and their families around the site
2. Parcel/post management
3. Logging maintenance requests
4. Ensuring our sites are fully health and safety compliant
5. Organising social events
6. Handling customer complaints sensitively
7. Dealing with rent arrears quickly and proactively
You'll be part of an iQ family that will always have your back!
What makes a great iQer? First and foremost, we're looking for a positive team player who thrives in a ‘get-stuff-done’ kind of environment. You won't mind rolling your sleeves up, you will come up with new ideas for our students, and you’ll have great communication skills.
Ideally, you will have had some customer service experience, which could be in a bar, hotel, gym, shop, or anywhere dealing with customers. However, we're much more interested in your people skills, personality, and potential. In exchange, you'll receive great benefits and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job; it's the chance to carve out your future and build a career in a truly diverse and fun environment.
Benefits:
* 25 days annual leave (plus bank holidays)
* Day off on your birthday
* Discretionary bonus scheme
* Pension – matched up to 8%
* Life Assurance
* Season ticket loans
* Cycle to work scheme
* Gym discounts
Ready to feel like you've got the best job ever? Apply today!
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