Job Title: Service Designer Contract Type: Permanent Location: Bradford / Chatham / London / Petersfield Working Pattern: Hybridtypically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible. What We Offer: Holidays: 25 days holiday up to 30 days (depending on service) Pension: We know it is important to save for the future, that is why we will contribute up to 10% Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave Volunteering: 2 paid days to give back to the charity of your choice Development: LinkedIn Learning for all Finance: Snoop Premium available to all colleagues Medical: Opportunity to opt in for Private Medical Insurance Bonus: Discretionary annual bonus The Role: You and Your Team: Reporting into Head of Customer Experience, you and the team will help transform our customer experience, designing inclusive and innovative solutions that empower and support our customers in meaningful ways. In this role you will be working closely with different teams, including customers, business analysts, developers and designers. Utilising research and data to understand what our customers need, where things might be going wrong and how to make our service better. As a Service Designer, you will: Customer Strategy & Experience Support the development of customer-first service design strategies that enhance customer journeys and deliver business value. Collaborate cross-functionally to co-create impactful customer experiences. Facilitate workshops and stakeholder sessions to drive customer-focused solutions. Design & Innovation Apply user-centred design principles to develop effective service solutions. Conduct customer research and translate insights into actionable improvements. Advocate for design best practices, sharing tools and methodologies across teams. Customer Journey Mapping & Continuous Improvement Contribute to customer journey maps, aligning services with customer needs. Leverage customer data and feedback to identify pain points and opportunities. Support an iterative approach, optimising customer experiences based on insights. Inclusive & Accessible Design Ensure accessibility, inclusivity, and fairness are embedded in all design processes. Identify barriers for vulnerable customers and develop empathetic service solutions. Work with stakeholders to enhance fairness and transparency in customer interactions. What Were Looking For: Skills & Expertise Passion for customer-centred design with a strong understanding of user needs. Experience in CX, UX, or service design, including journey mapping and prototyping. Strong problem-solving skills, using data and research to drive improvements. Ability to balance commercial objectives with customer-focused solutions. Excellent communication and collaboration skills to engage teams and stakeholders. Knowledge of inclusive design and accessibility standards. Experience & Qualifications Proven experience in service design, CX, or UX, with a portfolio showcasing your work. Familiarity with design thinking methodologies and service blueprinting. Offers are subject to satisfactory background checks, including credit, fraud, and employment references. Who We Are: At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of lifes opportunities. Established in 1880, were now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers. We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our Buy as You Earn scheme. Were about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know youre here to build your career, so we help every colleague with training and development opportunities. Making sure theres always something new to learn. Vanquis Bank is an Equal Opportunity Employer Here at Vanquis Banking Group, we embrace everyones unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why were here in the first place: to help put people on a path to a better everyday life. If theres anything we can do in the recruitment process to help you achieve your best, get in touch. Whether its a copy of our application form in another format or additional assistance, were available to help. ADZN1_UKTJ