Are you ready to take your career to the next level with a global leader in facilities and corporate real estate management? My client is on the lookout for a passionate and energetic Customer Service Administrator to join our vibrant team Why You’ll Love This Role: Be the Hero: You’ll be the first point of contact, solving problems and making a real difference for our clients and UK operations team. Stay Engaged: No two days are the same You’ll handle a variety of tasks from managing the FM Help Desk to ensuring top-notch compliance and safety standards. Grow with Us: We value continuous improvement and offer opportunities for professional development and career progression. Your Mission: Help Desk Champion: Swiftly monitor and respond to requests, providing top-tier support for all FM-related issues. Problem Solver: Guide clients through troubleshooting processes and ensure all KPIs & SLAs are met. Trend Spotter: Report recurring issues and gather feedback to drive improvements. Communication Guru: Keep clients updated and manage service requests with precision. Compliance Expert: Assist in achieving the highest levels of statutory compliance and promote a culture of safety. Administrative Ace: Support local line management with administrative tasks and produce insightful management reports. What We’re Looking For: Education: Minimum GCSEs (including English & Mathematics); A Levels preferred. Skills: Excellent interpersonal skills, a team player, computer literate, and highly organized with a keen eye for detail. Experience: Previous experience in a customer service role or helpdesk environment, ideally within facilities management. Perks of Joining my client Innovative Environment: Work with cutting-edge technology and industry leaders. Supportive Culture: Be part of a team that values collaboration and continuous improvement. Career Growth: Access to training programs and career advancement opportunities. Ready to embark on a new journey? Please apply today.