Job Title: Peer Support Coordinator Reporting To: Peer Support Team Leader Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ) Contract: Full Time, Permanent Salary: £24,000 per annum Benefits: Enhanced policies including 25 days annual leave per year, plus public holidays; Company electronic devices; Competitive pension; Remote and flexible working; Excellent opportunities for training and career progression. Closing date: 12th January 2025 Job purpose: To manage the delivery of a volunteer-led, one-to-one Peer Support service providing emotional support, peer support and appropriate signposting and resources Key Responsibilities Supporting The Mix’ volunteer body to deliver high quality one-to-one support services safely and efficiently Overseeing appropriate risk assessment and making decisions about when to breach confidentiality and provide relevant information to the police Assisting with the running and development of shift support and on-going training for Peer Support Volunteers Overseeing effective shift management including matching volunteers to service users based on lived experience Ensuring appropriate training and development of volunteers with our Youth Engagement Team Ensuring implementation of relevant policies and procedures, so services are delivered to the highest quality Contributing data analysis to ensure services continuously respond to service user needs Quality assurance of volunteers on the Peer Support Service Supporting reflective practice, self-care and a culture of continuous development Volunteer Management including regular check-ins and development of volunteers Resolving operational issues in the delivery of one-to-one support services Supporting coordination of the management of regular and or concerning contacts Providing one-to-one Peer Support sessions as required Engaging volunteers on shift to create a meaningful, engaging and positive experience in the Peer Support Space Supporting volunteers with tech and troubleshooting as required Person Specification Essential Experience or interest in delivering support services via digital channels Lived experience of mental health needs and/or being part of a marginalised/protected community and/or having supported someone with this and/or having used services directly Lived experience of navigating issues such as bullying, relationship breakdowns, navigating exams and the education system, being a young carer, etc Passionate about supporting people who might be experiencing issues such as sociological, emotional or financial distress Experience of delivering support services to under 25s Ability to manage multiple tasks simultaneously, to work flexibly and to work calmly under pressure Ability to maintain effective boundaries while delivering a service with empathy Ability to carry out objective risk assessments, liaising with emergency services as needed Strong demonstrable interest in the issues which affect young people Proven ability to deliver continuous improvement to services in response to service user need Understanding of how to retain, train, motivate and develop volunteers Good understanding of safeguarding, confidentiality and safe working practices Self-starter with the ability to work on own initiative and as an active team member Excellent written and oral communication skills Desirable Passionate about supporting young people with the tools, resources and skills to harness their own recovery through resilience building Line management or volunteer management experience Experience of multi-channel support services including email and webchat Experience of using Salesforce or equivalent VOIP/CRM systems Project management experience We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.