This is the best job in the world*probably
Were on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and youre decisive, tenacious, resilient and relentlessly passionate about great customer service it could be you!
Were looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of housing management including anti-social behaviour, tenancy and neighbourhood related services.
We know everyones on a journey these days, but were truly on one, evolving our delivery model to make sure that our customers voices are at the heart of what we do, and that despite our size and geography, service delivery feels local and personal.
Youll be a subject matter expert in housing management and will be responsible for making sure were listening to our customers and utilising data and insight to ensure that services are accessible and flexible to meet current and emerging customer needs. Through process review, embracing new ways of working and technology, youll continue to drive customer satisfaction, trust and efficiency, ensuring our homes and communities are places where our customers can thrive. Through your leadership, you will develop a high performing, productive cu...