Job Category: Non-Clinical
Requisition Number: PATIE008757
Posted: March 5, 2025
Position: Full-Time, On-site
Locations
SGFC VA Woodbridge
4001 PRINCE WILLIAM PARKWAY
SUITE 301
WOODBRIDGE, VA 22192, USA
Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
We have an immediate opening for a Full-Time Patient Services Representative to join our Woodbridge and Fredericksburg team. The schedule is Monday - Friday 6:45 am - 3:45 pm. This position will float between the two offices. 1-2 weekends and holidays required in our Fairfax location.
How You'll Contribute:
We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative is responsible for:
* Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
* Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
* Schedule appointments
* Address customer/patient issues and ensure effective short-term and long-term resolution
* Provide timely feedback to the practice regarding service failures or patient concerns
* Consult with patients regarding their benefits, coverage and financial options
* Greet patients and visitors to the office and provide a high level of customer service
* Required to work occasional weekends and holidays
What You'll Bring:
The skills and education we need are:
* Minimum 2 years of applicable work experience
* Extensive knowledge of insurance/benefits, medical terminology and medical billing
* Experience working in an OB/GYN office is a plus
* Strong communication skills, independent worker, detail-oriented, computer savvy
* High level of customer service essential
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
* Competitive pay + bonus
* Ability to make an impact in the communities we serve
At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, visit here.
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