A fantastic opportunity has come available within our clients Litigation team, within Ipswich, Suffolk. This role is a fantastic opportunity to join a leader in their field. You will benefit from fantastic management, supportive team, career progression opportunities and benefits such as career progression opportunities, qualifications funded, regular events, on site counsellor, recognition scheme and much more.
This role's purpose is to proactively accounts that are going through Litigation, by ensuring that on a day-to-day basis you will communicate with customers primarily by receiving incoming and making outgoing calls to understand their circumstances.
Although accounts will be going through Litigation treating customers fairly is at the forefront, therefore working with customers to analyse their documentation including bank statements and income and expenditure forms to ascertain potential solutions for the customer and respond appropriately.
This role is an inhouse position, and no training contracts are on offer.
Duties:
1. Manage a case load of accounts through the litigation process
2. Understand the terms and conditions of a loan so that they may be clearly explained to, and met by, the borrower
3. Ensure information relating to borrowers and their loans is current and accurately recorded on inhouse systems
4. Ensure that customers are correctly informed of payments due, and that the collection of the requi...