Advancing People Multilingual - Recruitment Specialists are recruiting for a German & French Speaking Customer Advisor for their client based in Wolverhampton, West Midlands.
As a German & French Speaking Customer Advisor, it will be your responsibility to work with customers based in the German & French speaking region, providing excellent customer service via phone & email, ensuring enquiries are dealt with in a prompt and professional manner.
Main Responsibilities
1. Accurately & professionally manage inbound calls.
2. Deal with web enquiries in a prompt manner.
3. Generate as well as manage responses back to customers/consumers via letters, telephone & email.
4. General administrative duties.
5. Taking receipt of returned products and managing the product through to investigation and closure of the issue.
6. To carry out translations as required.
Person Specification
1. Fluent in German & French.
2. Previous experience working in a customer service environment is desirable.
3. Strong customer focus and professional approach.
4. Excellent communication skills, both oral and written.
5. Excellent ability to demonstrate innovation and good judgement/problem-solving skills when making decisions.
6. Ability to learn new systems and processes.
7. Good computer skills.
8. Positive 'can do' attitude.
This is a full-time permanent position offering an annual salary of £28,000 + attractive company benefits!
This role offers flexibility to work from home / work remotely 1 day a week.
Apply now!
Advancing People Multilingual - Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
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