Role: Lab Engineer
Location: Stevenage, UK
Onsite
Inside IR35
Job Description
Role description: (Please include a brief outline of the impact this role will have, including overview of customer industry and projects, access to cutting-edge technology etc.)
* Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues
* Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer's workload
* Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of Firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers
* Knowledge and understanding of Active Directory required
* D2D and/or project support
* AGILE ways of working necessary
* Background with computer security
* Previous experience with validated systems (GxP) a plus
* Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
* Support for scientists in incident management, user support and coaching, access management
* Testing and validation of computer software (complete tests in different environments, writing technical documentation)
* Familiar with ticketing systems such as ServiceNow
* Microsoft Excel skills a plus
* In depth knowledge in Microsoft OS including iOS and Linux a plus
Key responsibilities:(Up to 10, Avoid repetition)
* Assist in maintaining existing computer infrastructure of 5000 PCs globally
* Image/Onboard new computers into the domain and onto the network
* Secure and protect new and existing hardware
* Consult with the scientist as they require assistance with their equipment
* Troubleshoot and implement data flows for scientific instruments
Key skills/knowledge/experience: (Up to 10, Avoid repetition)
* Must have outstanding communication skills.
* Candidate must be a team player
* Self-starter, attention to detail and willingness to learn new things a must.
* Must be willing to follow documented processes and procedures.
* Excellent organizational skills are a must.
* Experience in Leading team is a plus.
Person specification:ie, negotiating, client facing, communication, assertive, team leading/team member skills, supportive.
Client facing, communication, Team member skill, supportive.