The Role: Clerk - Front Office
Responsibilities:
* Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
* Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift.
* Checks guests out of the hotel; processes customer payments according to established policies and procedures.
* Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
* Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
* Books guest reservations or coordinates with VIP Services.
* Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
* Provides exceptional customer service.
* Work safely, following all established safety rules and regulations.
* Communicate effectively with co-workers, supervisors and guests.
* Follow all relevant policies and procedures.
* Complies with the company’s recycling program standards.
ADDITIONAL FUNCTIONS:
* Performs other duties as assigned.
Qualifications:
* High school diploma, GED, or equivalent experience preferred.
* Must possess good communication skills.
* Must have computer experience.
* Must be outgoing, friendly, helpful personality, and a positive attitude.
* Must be able to work independently.
* Must be reliable and have initiative.
* Must be able to report to work on time as scheduled.
* Must be able to work weekends, holidays and nights as needed.
* Must be able to successfully pass a background check.
* Must present an overall professional appearance and report to work in appropriate attire.
* Must be able to speak, read and write English.
What’s in it for you:
* Competitive Salary with annual performance reviews.
* Comprehensive health coverage plan that includes medical, dental, and vision.
* 401(K)/ Company Match.
* Access Perks and Childcare discounts.
Target Starting Hourly Rate: $15.00/hr
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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