Villagehealth Group (VHG) is a large multi-site GP Practice in Rushcliffe,South Nottinghamshire. The 4 sites are located at Keyworth, East Leake,Ruddington & Sutton Bonington.
There is an excitingopportunity to join the VHG group as it goes through a period of change and restructureand a chance to enjoy a vibrant and forward-thinking primary care team, workingclosely with all colleagues in the VHG team.
We are looking to recruit full/part time Receptionist positions. Applicants must be organised and self-sufficient,with the ability to greet patients andanswer telephones in a confident, professional and courteous manner, directcalls, take messages, and provide a first class service to patients of thepractice.
Main duties of the job
Administration experience in afast-paced environment is essential, with the ability to think on your feet anddemonstrate a pro-active approach to problem solving. The successful candidates will also need to be able totravel to any of the 4 sites as required, so access to transport will beessential.
Abackground in a related administrative role would be useful but is not essential,but a desire to learn is a must. The successful candidates willneed to have a flexible approach and be able to work in a busy team at any ofthe 4 sites as required. Providing cover during busy periods and sickness isessential for this role.
About us
If you are interestedin this opportunity and would like an informal discussion about the available roles,please feel free to contact Village Health Group HR.
nnicb-nn.vhg.hr@nhs.net
Rate of pay: £11.44ph
Application Closing Date: Friday 25th October
Interviews: w/c 28th October 2024
Job responsibilities
Job Title:
Responsible to:
Reception Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runssmoothly, provides a high level of service to patients, doctors, nurses andother members of the Practice team
Duties andResponsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions from housebound patients
3.
Giving out results
4.
Ambulance transport bookings for on the day service
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents, whenrequired
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed overto next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Filing and retrieving paperwork as requested (eg. LloydGeorge envelopes)
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to prescriptions
General
20.
Input and extract information from Practice computersystem
21.
Observe health and safety guidelines at all times
22.
23.
Any other reasonable duties as necessary
24.
Observe Confidentiality policy and guidelines at all times
25.
Opening up / locking up of practice premises andmaintaining security in accordance with practice protocols
26.
Have an overview of admin tasks (eg. cytology admin,recalls)
Person Specification
Experience
* Experience of working with the general public
* Experience of reception work
* Experience of working within General Practice
Behaviours
* Smart, polite and confident
* Planning and organising
* Performing under pressure
* Using initiative
* Self motivated
* Flexibility
* Confidentiality
Knowledge
* Knowledge of SystmOne
Qualifications
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
* NVQII in Customer Care
Skills
* Excellent communication skills (Written and Oral)
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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