IT Support Apprentice Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands. Location: Droitwich, West Midlands - The role is full time office based Salary: From £15,000 per year Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week) Apprenticeship length - 18 months, with 80% of learning achieved on the job, for optimum productivity. About the Company Our client is a leading IT support and service provider based in Elmley Lovett, delivering bespoke IT solutions to small and medium-sized businesses across the region. About the Role As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT service activities Handling helpdesk calls and emails, ensuring timely responses Managing and resolving first-line support queries Gaining experience in networking, security, and cloud services What We're Looking For GCSE Grade C/4 or above in Maths & English (or equivalent) GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems A passionate, motivated individual eager to build a career in IT Strong problem-solving skills and a willingness to learn Excellent communication and customer service skills An inquisitive and can-do attitude Training & Development You will complete a Level 3 Information Communications Technician Apprenticeship, covering: Computer Fundamentals & Security - Hardware, software, and cybersecurity basics Networking & Cloud Services - Key networking concepts and cloud computing Communication in IT Support - Developing effective technical support skillsThis apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful IT career. Key Outcomes from Information Communication Technician Level 3 Those who complete the Information Communication Technician Apprenticeship will gain an understanding of how to do the following: Install software upgrades Test and evaluate system performance Use system data to identify solutions Escalate problems in line with procedures Use basic scripting to execute tasks Carry out routine system maintenance checks Follow the necessary security procedures Why Join Us? Salary from £15,000 per year On-the-job training and career growth opportunities Supportive and experienced team On-site parking Important: Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited randstaddigitalapprenticeships