As part of the reception team, the post holder will be expected to provide a professional service to patients and the wider practice team, maintaining a courteous manner at all times and assist with all routine administrative duties of the practice.
The role includes booking patient appointments, welcoming and booking in patients to the practice, carrying out a variety of GP tasks, and dealing with queries. There will be a requirement to maintain patient medical records and therefore some experience of working within a similar environment and using EMIS web clinical system (or similar) is desirable, though not essential as full training will be given.
This is a busy and demanding role that will require excellent communication skills, flexibility, IT skills, and a high level of accuracy.
Shift times are to be confirmed at interview but may range from 7.30am-7pm. There will also be the requirement to work additional hours as overtime. This role is only ideally suitable for candidates able to commit to the Practice as their sole employer.
We have a branch site in Cookley and you will be expected to work across both sites.
In return, we offer the opportunity to work in a rewarding role with a friendly, supportive team, in a Practice rated good by the CQC.
Starting salary: will be confirmed at interview.
Duties
* To greet patients arriving and deal with any queries and questions they may have.
* To assist the doctors in all aspects of administrative duties in connection with the smooth running of the reception and doctors’ areas of the Practice.
* To investigate and appropriately deal with any non-medical problems from patients and report to doctors where necessary.
* To answer all incoming telephone calls and take the appropriate action thereon.
* To use the computer system to make and amend appointments as necessary.
* To ensure that requests for visits and messages are accurately recorded in the correct place within the EMIS clinical system and that Practice protocols are adhered to.
* To control the keeping of records, filing and retrieval of information and all routine activities connected with the reception area.
* To accurately scan into EMIS patient records incoming post and relevant test results, etc.
* Make bookings for ambulances, etc. as requested.
* To open the premises on arrival and close down the premises on departure in an organised and methodical way to ensure the building and its contents are safe and secure.
* To observe the Practice Health and Safety Policy and to consider safety at all times.
* To make drinks for doctors and colleagues as necessary and to keep the working areas as neat and tidy as possible.
* To record all monies received according to Practice procedures.
* To complete all necessary forms accurately, and ensure adequate stock levels of these forms.
* To attend meetings and training courses as appropriate.
* To operate the repeat prescription system according to Practice protocols.
* To ensure patient confidentiality is maintained at all times.
* To be prepared to assist in any duty that may be necessary to ensure the smooth running of the surgery.
PLEASE NOTE THAT IN THE EVENT OF A LARGE NUMBER OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE SHORTLISTED. IF YOU HAVE NOT HEARD FROM US WITHIN 1 WEEK OF THE CLOSING DATE THEN PLEASE ASSUME THAT YOUR APPLICATION HAS ON THIS OCCASION BEEN UNSUCCESSFUL. We reserve the right to close this advertisement before the stated closing date.
Job Type: Part-time
Pay: £12.21 per hour
Education:
* GCSE or equivalent (preferred)
Organisation:
Aylmer Lodge Cookley Partnership
Location:
Hume Street Medical Centre, Hume Street, Kidderminster, Worcestershire, DY11 6SF
See Map
Role:
Employment Type:
Part-Time
Hours:
25
Closing Date:
29/04/2025
Contact Name:
Email:
Telephone:
07983017471
How to Apply:
In writing with CV to lisa.benton@nhs.net
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