Our client is a renowned and well-regarded quality house builder, operating nationally and we are working with the Group to secure a Customer Care Administrator. Working into the Group Customer Care director, this role is responsible for all administration duties, supporting a wide range of activities undertaken by the Group Customer Experience team. Key Responsibilities: Provide all administrative support for the team including diary management, data entry, outgoing communications, processing complaints, preparing and collating reports, expenses and any other administrative support needed by the team. Professionally handle incoming communications from customers as and when required through a variety of channels (phone, email, customer portal etc). Record customer complaints on the Complaints Register, distribute complaints to internal stakeholders, monitor their progress and chase feedback, and liaise with customers as and when required. Record all incoming / outgoing communication and all other relevant information on Coins to ensure a complete record is maintained at all times. Please get in touch for more details and a confidential chat with George