JOB TITLE: Customer Service/Office Administrator
LOCATION: Newton Abbot
SALARY: £19,-£23, per annum DOE
HOURS: Full time, 08.30am-5.00pm, Monday to Friday
BENEFITS: Good holiday package, pension scheme, modern office with great amenities, casual dress, and welcoming environment!
THE COMPANY: An award-winning, local company, who really focus on employee wellbeing.
THE ROLE: We are delighted to be recruiting for a Customer Service Administrator for this great Newton Abbot based company. You will be joining a team who all support each other and work towards the common goal in a positive, fast-paced environment. You will be an integral part of the customer service team, providing a first-class service to the business's clients, alongside administrational needs, and customer management.
Daily duties will include:
1. Answer customer calls, via phone and reply to email enquiries
2. Update customer records and maintain database and company system
3. Resolve and record any customer queries in a timely manner
4. Account manage existing customers ensuring that they are receiving the best possible service
5. Respond to email enquiries and general administrative tasks
6. Ensure all parts of the customer's order process has been successful
7. Process all customer documentation and maintain files and records
The successful candidate:
8. Excellent communication skills and telephone manner
9. Customer service experience, this could have been gained in hospitality or retail
10. Strong IT and MS Office skills
11. Willing to learn new systems and undergo training
12. A resilient, can-do attitude where no job is too big or small
13. Works well in a team, and happy communicating with the wider company
14. Takes onboard feedback in order to progress personal development in the role
15. A positive disposition and someone who enjoys a fun dynamic environment