This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Company Description
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
Job Description
This is a pivotal role, ensuring the seamless operation of our organisation's IT applications worldwide.
Your primary responsibility will be to lead and develop a small yet high-performing team that provides efficient and effective second-line support to internal stakeholders. This role involves managing day-to-day operations while strategically enhancing technical and functional skills, mitigating risks associated with single points of failure, and driving continuous improvement within the support teams. Additionally, you will be responsible for defining, monitoring, and optimizing services and service level agreements (SLAs), as well as spearheading continuous service improvement initiatives.
This role will suit an experienced people leader looking to join an organisation that will allow them the opportunity to influence change and bring about process improvement.
Qualifications
1. Proven experience in leading and developing global IT support teams
2. In-depth knowledge of IT application landscape, including D365
3. Experience in identifying and mitigating risks associated with IT systems and support services
4. Strong documentation skills for procedures, processes, and incident reports
5. Proven ability to analyse complex issues, troubleshoot problems, and implement effective solutions
#LI-Hybrid
#J-18808-Ljbffr