To undertake the comprehensive administration of all referrals received into the team. To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems To collate all relevant available information to enable the effective triage of referrals received by the team. To take referrals and process from a range of multi-disciplinary professionals and agencies, service users and members of the public and provide practitioners with sufficient information in order to prioritise risk. To carry out general clerical duties including information gathering, dealing with internal and external post, filing, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative. To manage the appointments system for the team in line with clinic times and the off duty rota. To order and maintain sufficient levels of stationery and supplies for the Access and Crisis Service. To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner. To attend meetings as requested by the Mental Health Practitioners and Service Manager and to take accurate minutes, process and distribute them as necessary. To continuously review administrative processes within the team with the Admin Manager and contribute to the ongoing development of the service To work with and support the Manager and Service Manager of the team. To work with and support the Admin manager of Crisis Services. To work with and support the team in their day to day work. To collect information and produce statistics as and when required by the team for audit and research purposes Organise and maintain an efficient and effective filing system. Control and maintenance of health care records (including archiving and culling) as per Records Management Policy. To undertake such other tasks that may be required from time to time by the professional staff within team.