Scheme Manager -- Creating Supportive Communities for Over 55s
£24,731 pro rata¦ Bath ¦ Part Time ¦ Permanent ¦ 30 hours per week
Closing date: Tuesday 22nd April
Interview date: Friday 25th April
Your Care. Our Communities. Happy Homeowners.
At Curo, we take pride in creating supportive, thriving communities where our over-55 leasehold customers feel valued and safe. Our residential schemes are more than just buildings – they're communities where people build relationships and enjoy their independence.
This hands-on role puts you at the heart of these communities. Based primarily at Meadow and Minerva Courts in Bath, you'll divide your time between these schemes, ensuring both the physical spaces and the community spirit are maintained to the highest standards.
You'll be the friendly face our customers see each day and the person they trust to make their living environment comfortable, safe, and enjoyable.
What you'll be doing
* Conducting essential safety checks, alarm testing, and maintaining accurate logs
* Acting as the primary contact for customers' queries, concerns, and complaints
* Facilitating community activities and social events to foster connections
* Working with local agencies to coordinate appropriate support
* Ensuring on-site facilities like guest rooms and laundries are well-maintained
* Reporting potential hazards and following up on maintenance issues
* Managing relationships between customers with diplomacy and respect
* Responding to emergencies according to established procedures
What you'll get in return
Beyond a competitive salary and the chance to make a real difference every day, you'll get:
* 26 days annual leave pro rata per year (plus bank holidays) rising to 29 days pro rata after 3 years
* Your birthday off as an extra holiday
* Up to 10% matched pension contribution
* Free parking at our locations
* Flexible benefits which might include a Health Cash Plan
* Access to an Employee Assistance Programme for your own wellbeing
More about you
Essential:
* Full driving license and access to a vehicle with business insurance
* Basic IT proficiency, particularly with Microsoft Office
* Ability to maintain accurate records and information systems
* Understanding of confidentiality and data protection principles
* Strong communication skills, both verbal and written
* Conflict resolution and mediation abilities
* Resilience and assertiveness with ability to maintain professional boundaries
Desirable:
* Knowledge of health and safety requirements in residential settings
* Experience working with older adults or vulnerable populations
* Experience in supported housing, social care, or community environments
* Community-building and social activity coordination skills
* Patience and empathy with a positive, flexible approach to problem-solving
The role is based across two schemes in Bath, with occasional visits to our offices for team meetings. While Tuesday and Thursday are fixed days for essential testing, we're open to discussing how the 30 hours can be worked to best suit you and our customers.
We value transferable skills from various backgrounds – whether you've worked in care, hospitality, community support, or other customer service roles, your people skills and practical approach could be perfect for this position.
About Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone -- if you need any adjustments to help you apply or interview, please contact our recruitment team at
Would you like to have an informal discussion about the role?
Please contact Martin Meyers on 07811 998977 or 01225 366 389
.