How you'll make a difference
As a Registration Officer, you will be guiding and supporting the public through some of life’s biggest moments including the registering of births, deaths and marriages.
Deputising to the Superintendent Registrar and County Registrar, you will manage various aspects of the service, including ceremony bookings, register entries and providing advice on queries relating to the service.
What you will be doing
* It will be your responsibility to provide clear and accurate advice on applying procedures and the full range of services provided, including registering births and deaths.
* You will be trained on how to register marriages, with the potential to later be trained as a Celebrant Registrar to conduct wedding ceremonies.
* As required, you will accurately record the details of issues and queries, linking to the relevant regulations, legislation and codes of practice.
* It will be key for you to identify noncompliance and enforce compliance following council policies and regulations, ensuring you notify customers of the result and give the relevant advice.
* On occasion, you may be required to provide accurate reports in support of enforcement activity and appear in hearings as the council’s witness.
* You will ensure that colleagues are supported, teamwork is effective, and you will guide less experienced staff when required.
What we need from you
* It is essential you hold an NVQ 3 or have equivalent, relevant experience.
* Ideally, you will have experience within a similar role or area of work.
* Given the nature of this role, communication is key, and you must demonstrate the ability to communicate effectively and have a good level of numeracy.
* You must be able to prioritise and manage your workload, ensuring both customer satisfaction and compliance with processes and regulations.
What you need to know
* This is a full-time role, working 37 hours per week.
* You may be expected to travel throughout the authority and surrounding area to conduct registrations or wedding ceremonies.
Interviews will be held on 10th March 2025, however if there are any issues with this date please let us know.
How a career at South Gloucestershire Council is different
* As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
* We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
* We know our team works best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
* We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
* We’re providing essential services across our internal network to ensure we can fully support our community.
* We’re positive and forward thinking, always looking for new and innovative ways of working and we’re ambitious about the future.
* We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Registration Officer - Job Description
#J-18808-Ljbffr