Senior Business Support Officer
We are looking for a full time Senior Business Support Officer to provide PA support to the Director of Finance to start as soon as possible.
You should have experience of working as PA providing a high level of support to senior officers. Have excellent organisational and communications skills.
The role will involve extensive use of calendars, arranging meeting with internal and external customers and email support. The role will initially be working in the office at the Civic Centre, however home working could be undertaken in due course.
Main duties
The following is typical of the duties we expect you to carry out. It is not necessarily exhaustive, and you may need to carry out other duties of a similar nature and level from time to time.
• To deal with enquiries, including those of a complex and technical nature about the service and in line with our procedures and protocols.
• To prepare documents, including correspondence, reports and management information as needed.
• To work with nominated officers responsible for maintenance, repairs and security of designated buildings providing administrative support as needed.
• To organise and contribute to skills transfer activities to support business continuity and to continually improve our service.
• To give confidential, personal secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.
• To take part in identifying and implementing business process improvements.
• To contribute to the development, implementation, review and maintenance of business systems and processes.
• To mentor, advise and give guidance to business support staff. This includes demonstrating duties and allocating and overseeing work as needed.
• To develop and maintain positive joint working relationships with relevant internal and external stakeholders.
• To give a professional and courteous reception service as needed.
• To account for, reconcile and make sure of the security of stock, petty cash or cash equivalents in line with our Financial Regulations.
• To promote and implement our equal opportunities policies in all aspects of employment and service delivery.
• The role will initially be working in the office at the Civic Centre, however home working could be undertaken in due course.
The person
• Previous experience of working at a senior level providing a high level of support to senior officers.
• Have excellent organisational and communications skills.
• The role will involve extensive use of calendars, arranging meeting with internal and external customers and email support.
• The provision of high levels of customer service.
• Clear knowledge and ability to demonstrate discretion and handling of highly confidential information.
• Ability to demonstrate delegating tasks on behalf of appropriate officer.
• Effective verbal and written communication.
• Experience of developing and maintaining positive working relationships with customers, officers and stakeholders.
• Excellent organisation and time management skills whilst working to challenging deadlines.
• Working both as part of a team and independently.
• Excellent working knowledge of Microsoft applications.
• Experience of coaching and mentoring by providing advice and guidance.
• Understanding the need to maintain confidentiality.