Provide an initial point of contact by telephone or email for referrers to Luton Community services including community nursing, end of life care (EOLC) and urgent response services.
As a Bank worker you can work flexibly full or part time to fill a temporary vacancy or short term staffing shortages, however hours and placements cannot be guaranteed.
Our temporary roles will give you lots of variety in different environments and could be your “foot in the door” to the NHS.
Duties will vary according to the precise needs of the relevant placement.
Providing Administrative support across all of Cambridgeshire Community Services, this can include but is not limited to:
1. Reception
2. General Admin
3. Customer Service
4. Personal Assistant
5. Filing Clerks
6. Secretaries
Secretaries support the staff on duty by completing an initial screening of calls to the Single Point of contact (SPOC).
Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
As a Bank Worker you can work flexibly full or part time to fill a temporary vacancy or short term staffing shortages, however hours and placements cannot be guaranteed.
Ability to work autonomously and as part of a Team.
Support the staff on duty by completing an initial screening of calls to the Single Point of contact (SPOC).
Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including community nursing staff providing home visits and urgent response services.
Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.
Input and upload referrals to System One, completing triage templates to ensure all relevant information is obtained and adding to the correct caseload.
Participate in the ongoing development of the service.
Complete accurate patient records to ensure continuity of care.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
The post holder must adhere to the Trust risk assessment and risk management processes.
The post holder must adhere to infection control policies and procedures.
Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.
The post holder must participate in clinical and safeguarding audits as required.
The post holder is required to participate in relevant emergency preparedness process for their team.
General
Safeguarding people responsibility.
Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.
There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.
Safeguarding means protecting a citizen’s health, wellbeing, and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care.
Those most in need of protection include:
Children and young people.
Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.
The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.
To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.
All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.
This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.
This advert closes on Monday 13 Jan 2025
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .