Description
Are you an expert in service delivery and 3rd party/ vendor management with a background in Commercial Insurance? If you’ve worked with multiple teams and stakeholders to deliver results, this could be an excellent opportunity for you. We’re seeking a Business Transformation Manager to join our Commercial Direct team on a 12 month basis.
AXA Commercial Direct is implementing a series of transformational changes to our customer proposition that will deliver our strategic business plans. These will be delivered through a combination of customer journey, process, people, organisation and technology change that will come to embody the new digital operating model. Delivery will be structured into releases formed of a number of SCRUMS and focusing on delivering customer proposition across Direct & Partnerships for the AXA Commercial Direct Business. You’ll be aligned to the business and assist IT (AXA and Vendor) delivery & support teams and wider stakeholders, ensuring that new journeys, services, products, and processes are implemented, adopted, and stabilised with minimal impact to end users.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
* Assess the potential impact of proposed changes on the business, including processes, systems, people & culture.
* In conjunction with key stakeholders, develop and implement readiness plans for business change initiatives, including communication, training, and transition plans.
* Engaging with key stakeholders across the business to recognise their needs and concerns and ensure their readiness for change.
* Coordinating business change activity to ensure deadlines and key milestones are met in line with strategic objectives and in accordance with relevant governance.
* Monitoring and measuring the progress and impact of transformation initiatives, providing regular updates and reports to stakeholders.
* Identifying and mitigating risks and obstacles that may impede the success of transformation initiatives.
* Holding teams to project plans and reporting on project performance.
* Defining project risk management strategies and processes for all programmed projects.
What you’ll bring:
* Strong experience of service delivery and 3rd party / vendor management working with multiple teams and stakeholders to deliver desired results.
* Understanding of the commercial insurance market including product and underwriting experience.
* Ability to provide technical guidance on planning, organising, prioritising, and overseeing activities to efficiently meet business goals.
* Proven experience in project management, business readiness and agile change management roles within a large organisation, preferably within the insurance or financial services industry.
* Strong insight of business processes, service delivery, systems, and organizational structure.
* Experience in leading and facilitating workshops and training sessions.
* Demonstrable experience of defining all requirements in order to deploy a service / tool into a live / business as usual environment.
* Preferably certified in lean /six sigma, ITIL.
What we offer:
At AXA UK, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:
Competitive annual salary of £50,000 - £60,000 dependent on experience
Discretionary company & performance-based bonus
Contributory pension scheme (up to 12% employer contributions)
Life Assurance (up to 10 x annual salary)
28 days annual leave plus Bank Holidays
Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
AXA employee discounts
Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to tanzeela.mehjabeen@axa-insurance.co.uk.
Who we are:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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