Are you a detail-oriented professional with a passion for customer service? An exciting position awaits as a Scheduling Coordinator in a dynamic and supportive environment. This role offers the chance to be part of a dedicated team, where your organisational skills and customer-focused approach will be highly valued.
As a Installation & Service Coordinator you will be responsible for developing and executing effective resource and scheduling strategies. This role ensures timely installation and delivery of services while maximising efficiency and maintaining high levels of customer satisfaction. You will collaborate closely with various departments and specifically Field Installations, utilising data analysis and planning to drive operational excellence.
Benefits:
1. Work-Life Balance: Enjoy a consistent Monday to Friday schedule, allowing you to maintain a healthy work-life balance.
2. Professional Growth: Engage in continuous learning and development opportunities to enhance your skills and advance your career.
3. Supportive Environment: Join a team that values collaboration, mutual respect, and a positive workplace culture.
4. Empowerment to Innovate: The freedom to think creatively and propose new ideas, with the assurance that your contributions will be valued and recognised.
Key Role Responsibilities:
1. Handle customer inquiries via phone & email ensuring timely and effective resolution.
2. Engage with customers directly to agree on suitable dates for surveys and installations, ensuring clarity and understanding.
3. Maintain detailed and accurate records of customer interactions and transactions.
4. Develop comprehensive installation schedules that prioritise customer needs and operational capabilities.
5. Coordinate with Installation Teams and Regional Managers to ensure seamless execution of customer installations and timely completion.
6. Diary management & board utilisation.
Skills and Experience Required:
1. No qualifications required however proven experience in a customer service/scheduling & diary management B2C demonstrating a strong understanding of customer service principles and practices is required (Minimum 2 years).
2. Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
3. Strong problem-solving skills and the ability to think on your feet.
4. Proficiency in using customer service software, databases, and tools.
5. A positive attitude, patience, and the ability to remain calm under pressure.
A full onboarding customer service training academy from day one to provide you with all the knowledge there is to know about not only the role but the company culture and values.
Starting Salary £26,500. Competency training framework in place which can increase salary to £28,500.
This role is perfect for a seasoned customer service professional looking to take their career to the next level. If you are passionate about helping others and excel in a supportive, team-oriented environment, this could be the perfect match for you!
Use the link to apply today or email your CV to us. We look forward to hearing from you.
Following your application, we write to confirm how we will provide our recruitment services to you. 1. Upon applying you agree for Industria Personnel Services Ltd to seek employment as a Installation & Service Coordinator 2. You authorise Industria Personnel Services Ltd to seek work on your behalf. 3. Industria Personnel Services Ltd will provide you with permanent recruitment services and in doing so we will act as an employment agency as defined under the Employment Agencies Act 1973. 4. In order to provide recruitment services to you Industria Personnel Services will have to process your personal data. In doing so we will comply at all times with data protection laws. Thank you for selecting Industria Personnel Services Ltd and should you have any queries or require any further information on the services we provide please contact Gemma Wale on (phone number removed). These Terms are governed by the law of [England & Wales/Scotland/Northern Ireland] and are subject to the exclusive jurisdiction of the Courts of [England & Wales/Scotland/Northern Ireland].
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