Cisco Call Manager Voice Administrator Job Summary Cisco Call Manager Voice Administrator We are looking for a Cisco Call Manager Voice Administrator to join the team and manage the Cisco Unified Communications Manager (CUCM) system. You will be responsible for installing, configuring, troubleshooting, and maintaining the CUCM system and its associated components, such as voice gateways, voice mail, and IP phones. You will also provide technical support and guidance to end users and other IT staff. Key Responsibilities Cisco Call Manager Voice Administrator Administer and maintain the CUCM system, including software upgrades, patches, backups, and security Configure and manage voice gateways, voice mail, IP phones, and other voice devices Monitor and optimise the performance and availability of the voice network Troubleshoot and resolve voice issues, such as call quality, connectivity, and routing Implement and enforce voice policies and procedures, such as dial plans, partitions, and calling search spaces Collaborate with other IT teams and vendors to ensure the integration and interoperability of voice solutions Provide technical support and training to end users and other IT staff Document and maintain voice network configurations and inventory Qualifications and Skills Cisco Call Manager Voice Administrator Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience Cisco Certified Network Associate (CCNA) certification or higher UK based Security Check (SC) clearance or eligibility to obtain one At least 3 years of experience in administering and supporting Cisco CUCM and voice solutions In-depth knowledge of Cisco voice technologies, protocols, and standards, such as CUCM, SIP, MGCP, H.323, SCCP, QoS, and CUC Proficient in voice network troubleshooting tools and techniques, such as CDR, RTMT, CLI, and Wireshark Excellent communication, collaboration, and problem-solving skills Ability to work independently and as part of a team