Works Coordinator
* Location: Northfleet, Kent, DA11
* Contract Length: Permanent
* Hours: 35 hours per week (Monday to Friday)
* Salary: £25,991.41
We are seeking an enthusiastic, customer and housing focused individual to join a housing association within a Housing and Maintenance Operational team on a permanent basis. This role is ideal for someone passionate about providing excellent customer service and administrative support within the housing and maintenance sector.
Day-to-day of the role:
1. Assist in organising tenancy management functions and booking repairs.
2. Deal with damp and mould cases, ensuring they are raised, and updated promptly.
3. Handle phone calls and respond to requests from residents regarding maintenance, compliance, anti-social behaviour (ASB), tenancy matters, and other housing/repair functions, including taking rent payments.
4. To log repairs, orders, or record resident notes and conversations.
5. Contact residents by phone and email to schedule appointments for inspections and repairs.
6. Follow up with contractors on jobs completed, outstanding, and update residents as required, tracking each request and checking notes and photographs to ensure work is completed.
7. Review jobs for recommendations and ensure quality control.
8. Keep residents informed throughout the repair process and any concerns raised, a...