Involve Recruitment (Midlands) Ltd are working with a large global manufacturing company based in West Bromwich for two motivated and Enthusiastic Customer Service Advisor on a permanent basis due to company growth This role will be apart of a passionate team that is responsible for customer satisfaction and query resolution Salary - £25k to £27k 37 hours a week Monday to Thursday, 8:30AM TO 4:30pm and Friday 8:30am to 4pm Excellent benefits such as training and development, 25 days holiday, discount gym membership, health care plans, pension plans and much more Daily duties include Respond to customer inquiries Process returns and provide updates to customers. Handle customer complaints, investigate issues, and provide effective solutions. Work closely with the production, logistics, and sales teams to ensure customer needs are met. Maintain accurate records of customer interactions in the CRM system. Follow up with customers to ensure satisfaction and build strong relationships. Identify opportunities to improve customer service processes and efficiency Complaint handling. Process returns and resolve customer issues promptly. If you are a bright and bubbly customer service advisor from a manufacturing / engineering background then please do not delay in applying