Organisation: Bristol Sport
Salary: Competitive
Location: Bristol
Contract type: Full time
Closing date: 28 February 2025
Job Description: Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.
JOB PURPOSE:
An exciting opportunity to lead the ticketing and customer services teams for the Bristol Sport group. The role will be pivotal to leading the matchday and non-matchday ticketing operations, driving exceptional customer service to supporters and driving attendances and ticketing revenue.
The Senior Ticketing Manager will be a strong experienced leader who can look to drive culture, help develop staff within the customer services and ticketing operations team and play a key role across the sporting group for all of the associated clubs.
KEY RESPONSIBILITIES (KPIs):
1. Develop all ticketing operations and systems through best practice and procedures.
2. Oversee the ticketing operations team to ensure all fixtures, Season Tickets, Membership and events are set up timely and accurately.
3. Work closely day to day with the current group’s ticketing partner or any future partner as appropriate.
4. Manage and support the customer services team, with a focus on driving excellent customer service and driving operational efficiencies.
5. Work closely with the Marketing and Hospitality teams to meet revenue targets.
6. Collaborate with various other internal departments including Events, Finance, Matchday Operations and the Safety and Security team to drive excellent matchday experiences for supporters.
7. A focus on driving digital and online behaviours, from Digital Ticketing, online FAQs and automative responses to drive efficiencies, excellent online ticketing flows etc.
8. Lead the matchday ticketing operations from staff resourcing to on the day delivery.
9. Manage the ticketing budget and inventory, implementing a robust and streamlined process.
10. Produce accurate, insightful and timely reporting to internal stakeholders.
11. Drive strong culture within the team.
12. Regularly measure feedback both internally and externally to drive improvements within the team and to system processes and operations.
13. Work across the whole sporting group, and regularly involve key stakeholders around ticketing operational decisions.
KEY RELATIONSHIPS:
* Ticketing Operations and Customer Services
* Group and Mascot sales
* Marketing and Hospitality
* Finance
* Matchday Operations, Safety & Security
* Club operational teams
Essential Skills:
* Substantial experience in sports or event ticketing.
* Excellent communicator and experience in managing people.
* Experience in operating and managing ticketing systems and working with technology partners around Access Control and Digital Ticketing.
* Confident and articulate, and ability to collaborate with stakeholders across the business.
* Strong analytical, and reporting experience with a strong eye for detail.
* Sales forecasting and budget management experience.
* Experience in driving excellent customer service.
Personal Skills:
* Self-motivated, proactive and a dynamic team player.
* A willingness to learn and push best practice.
* Strong organisational and planning skills.
* A good problem solver.
* ‘Can do’ attitude.
Hours: 5 out of 7 days, including evening and weekends due to fixtures.
Salary: Competitive
Equal Opportunities: We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safeguarding: We are committed to safeguarding the welfare of children and young people and expect all employees and workers to endorse this commitment.
How to apply: To apply, please send an up to date CV to talent@ashtongate.co.uk. The advert will close once we are in receipt of sufficient applications.
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