Abbey View is one of 17 Paragon sites across the UK. The site specializes in the production of outbound and inbound document services. The site contains printing, mailing, and warehousing capability for the purposes of outbound mail and postal and electronic receipt, capture, validation, and document storage for the purposes of inbound mail. In addition, Production Services, Finance, and IT functions reside on the site. Both Inbound and Outbound operations provide services for multiple customers.
The Change Coordinator role has responsibility for the end-to-end job management process, maintaining and ensuring all clients’ change and BAU activity is met within agreed service levels. Accurate and timely updates regarding change requests will need to be provided, as well as being the main point of contact for both internal and external clients on all matters relating to change requests and live job status updates. The role therefore requires accomplished client handling skills and the ability to identify the wider implications of a requested change.
All working procedures are to be maintained and kept up to date while also assisting and implementing continuous process improvements.
Responsibilities:
1. Adhere to defined standards and processes
2. Maintain up-to-date working procedures and assist with process improvements
3. Provision of timely and accurate BAU job instructions to Operations teams
4. Ensure SPIN (special instruction) actions are logged and progressed with Operations teams
5. Ensure all change activity is accurately logged and managed via the change database
6. Work with Composition and Technical teams to ensure jobs and change requests are carried out correctly and within timescales
7. Responsibility for the end-to-end job management process through ProdMI and DSS Work Tracking systems
8. Work with Planning and Operations teams for scheduling work into Production
9. Ensure accurate information is available to support daily production meetings
10. Issue management and escalation as appropriate
11. Ensure all relevant parties are involved in timely completion of impact assessments
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Life insurance
* On-site parking
* Referral programme
Schedule:
* Day shift
Work Location: In person
Application deadline: 31/12/2024
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