My client is looking for a QA Auditor to join their team, for this role you could have worked for a DCA either in the field and now looking for an office-based role, or have worked in the office monitoring the field agents.
This role would be a hybrid mix of office based and working from home.
The role reports to the Managing Director Field and Collections. This role will provide my clients 2nd line of defence.
This role will assist the business and our clients to comply with the considerable level of regulations and guidance laid down by the Financial Conduct Authority (FCA), the Information Commissioners Office (ICO), the Solicitors Regulation Authority (SRA), and the Ministry of Justice (MoJ). In addition, we endeavour to ensure the teams adhere to the codes of industry bodies/associations such as the Finance and Leasing Association (FLA), the High Court Enforcement Officers Association (HCEOA), the Civil Enforcement Association (CIVEA) and the Credit Services Association (CSA); and client service level agreements.
Pre-Employment Screening
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof...