Job Advert: Business and Customer Support Assistant Location: Millgate Loan, Arbroath (Fully Office-Based) Hours: 29 hours per week (Tuesday – Friday) Salary: £13.63 per hour We are looking for an organised and customer-focused Business and Customer Support Assistant to join our client’s team. This role plays a vital part in ensuring our customers receive high-quality service and support while also assisting in key business operations. Key Responsibilities: Be the first point of contact for customers, providing excellent service via phone, face-to-face, online, or in our buildings. Connect customers to appropriate professional services and ensure they receive accurate information. Process customer requests in line with our guidance, policies, and legislation. Support the improvement of working processes to enhance customer experience. Format documents such as reports, letters, and mail merges. Accurately enter, process, and manage sensitive data across different systems. Maintain and organise electronic and physical filing systems. Process orders, invoices, cash, and payments while following financial protocols. Record, reconcile, and generate financial records, including invoices and outstanding payments. Assist in the coordination of project tasks, documentation, and continuous process improvements. Provide data and reports to support business decision-making. Essential Skills & Experience: Ability to handle sensitive information with confidentiality and discretion. Strong analytical skills to collate and organise data for business insights. Understanding of process improvements to enhance customer service and efficiency. Clear and concise communication skills (both written and verbal). Strong interpersonal skills with experience in delivering customer service across multiple channels. Excellent digital skills and confidence in using various technologies. Organisational skills to manage diverse tasks and meet deadlines. Knowledge of financial processes, including maintaining accurate financial records. Ability to handle multiple responsibilities without compromising quality. Experience in working with policies, procedures, and project teams. If you are passionate about customer service and business support, we’d love to hear from you!