GRG are delighted to be partnering with a thriving organisation, who are looking to expand their team! We are seeking a highly motivated and organised Operations Support Coordinator to join their Birmingham offices, on a full-time, permanent basis. The role is required to be in office, Monday - Friday and is paying between £24K-£28K.
This is a fantastic opportunity for someone with a background in help-desk, customer service, retail, or property who is looking to build on their administrative and customer support skills. You will play a crucial role in supporting the operations team, ensuring smooth processes and providing exceptional customer service through telephony & written support.
Key Responsibilities
1. Provide high-quality customer service via telephone, handling queries, issues, and providing timely solutions.
2. Assist with day-to-day administrative tasks, including managing schedules, preparing documents, and coordinating operational activities.
3. Competently use CRM systems to track customer interactions, update records, and ensure all relevant information is logged accurately.
4. Support the operations team in various tasks, helping to streamline processes and improve overall team efficiency.
5. Maintain and organise files, documents, and records to ensure smooth operational work-flow.
6. Liaise with internal teams and external stakeholders, ensuring effective communication and swift resolution...