University Hospitals of Leicester NHS Trust
We are currently looking for a hard working, enthusiastic and friendly person to join the administrative team within the Urology Department (CHUGGS), based on the Leicester General Hospital site.
You must be able to remain calm and pleasant at all times, be able to use your initiative and to be able to work unsupervised.
Experience of the HISS patient record system is desirable, but training can be given.
If you enjoy a challenge and would like to join this busy friendly unit, then this may be the post for you.
Main duties of the job
* Answering the telephone and dealing with requests from GP's to book appointments for patients.
* Accessing the Choose and Book system and preparing medical records.
* Sitting on clinic reception and ensuring that all patient's results are acted upon quickly and accurately.
* Dealing with patients who are listed for surgery.
* Ensuring effective co-ordination of all elective outpatients, admissions, waiting lists and admission services within the Directorate in line with National Policy and locally agreed guidelines.
* Using departmental and Trust systems and working practices.
* Being an excellent communicator with strong interpersonal skills to acknowledge the pressures on the medical staff.
Job Responsibilities
* Work closely and as part of a team with nursing, secretarial and medical staff associated with each clinic.
* Implement and be responsible for setting up, maintaining and monitoring the waiting list ensuring that suspensions, cancellations and DNAs are recorded and dealt with according to the UHL Patient Access Policy.
* Ensure patient admission details are arranged in conjunction with agreed booking procedures, and patients informed by post or telephone.
* Daily responsibility for making clinic appointments ensuring the accurate completion of the appointment outcome within 24 hours of the clinic.
* Schedule admissions and appointments as delegated by Consultant teams.
* Ensure that any special equipment/requirements (e.g., foreign case notes, interpreters, scans, x-rays, and prosthesis) are arranged for admission.
* Undertake the waiting list validation programme ensuring accurate and early identification of potential long waiters in line with recommendations of the UHL Patient Access Policy.
* Run off pre-admission no outcome report to ensure all patients were admitted and operated on as expected.
* Be responsible for ensuring that the administrative procedure for admitting patients continues during periods of sickness and annual leave.
* Booking of long term flexible cystoscopy lists.
* Register all new referrals on HISS within 24 hours of receipt.
* Issue new hospital numbers to patients new to the UHL and make up case notes with front sheet, labels and relevant inserts.
* Ensure all new patients are placed on a waiting list and appropriate partial booking letters are sent prior to their impending appointment keeping within breach guidelines and current Trust policy.
* Monitor closely patients progress throughout the partial booking process keeping Line Management aware of any problems.
* Liaise with consultants as to the urgency of appointments and sending out appropriate letters.
* Ensure that all case notes and patient records are maintained in good condition thus preventing the loss or misplacement of vital patient information.
* Provide a courteous, professional service at all times.
* Ensure that all HRG coding details are entered accurately onto HISS.
Person Specification
Qualifications/Experience
Essential
* GCSE English & Maths or equivalent.
* At least 1 year admin experience.
Desirable
* Previous NHS experience.
* Knowledge of NHS systems & processes.
Communications/Team work
Essential
* Excellent communication skills.
* Able to work well as part of a team.
Desirable
* Experience of dealing with complaints.
Planning & organisation
Essential
* Able to work using own initiative.
* Excellent organisational & prioritisation skills.
* Can demonstrate attention to detail.
Confidentiality
Essential
* Good understanding of confidentiality & data protection.
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester General Hospital
Gwendolen Road
Leicester
LE5 4PW
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/
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