ECSOS Solutions Support Assistant
Salary: £23,500pa
Location: Leeds
Our client is seeking an eCSOS Solutions Support Assistant to join their well-established, leading team in Leeds. The purpose of this role is to support customers when using the online service and provide exceptional customer service via email and phone. The successful candidate will be able to build strong relationships with new and existing clients to ensure a high-quality service is provided.
Responsibilities
1. Answer customer queries via email or on the telephone
2. Raise service related issues to the correct authorities
3. Log customer calls on to in-house system
4. Support customers before and after service is completed
5. Communicate with relevant suppliers and colleagues and keep customers updated
6. Maintain a high level of knowledge for the services provided
Required Skills
1. Communicate to a high standard
2. Support colleagues and be a team player
3. Be willing to learn new skills
4. Apply problem solving and analytical skills
5. Learn new technical software processes
Please apply for further information and the chance to be considered for this great opportunity! In return, our client offers a great working environment and competitive benefits package.
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