Persistent Pain Services Clerical Officer/ Receptionist
Band 2
Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.
Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.
Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
We are looking for a friendly and motivated Clerical Officer to provide efficient and effective support in delivering a high quality service to patients. You would be joining our friendly team within the Persistent Pain service, working from Neath Port Talbot Hospital.
The post holder will require to have excellent communication skills, have a positive and flexible approach, be able to adapt to the continuous changes of the service and also enjoy working as part of a busy team.
The role will involve providing administrative support such as the processing of appointments, clinic changes and the correct recording of patient pathways. To deal with telephone calls from members of the public, in a confidential and professional manner.
Main duties of the job
* Responsible for the day-to-day administration support of the Service.
* Provide a confidential administrative and reception service to the Service.
* Updating of electronic and paper-based systems, collating of information, mail distribution etc.
* Participate in CPD and develop skills and knowledge through participation in Health Board Education Programme and other developmental activities.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person specification
Qualifications
* A good standard of GCSE education including English and Maths.
* NVQ Business Administration Level 2.
Experience & Knowledge
* Experience of using Microsoft office applications including Word, Excel and PowerPoint.
* Experience of data entry.
* Experience of dealing with the public answering enquiries and follow up action.
* Working within a reception area.
* Excellent verbal and written communication skills.
* Ability to speak Welsh.
Aptitude and Abilities
* Good telephone manner.
* Effective organisational skills.
* Ability to deal with patients/visitors face to face and via telephone.
* Ability to work independently and as part of a team.
* Ability to display empathy and sensitivity toward others.
* Ability to undertake several tasks at the same time whilst maintaining a high standard of work.
Values
* Shows empathy and compassion towards others.
* Shows resilience, adaptability and flexible approach.
* Shows respect for others’ views and appreciate others’ inputs.
* Motivated to use initiative to recognise problems and seek solutions.
* Friendly and helpful disposition.
* Willing to seek out learning and committed to continuous improvement.
Other
* Flexibility to respond to unpredictable workload.
* Mature and flexible approach, whilst maintaining a professional appearance and manner.
* Ability to work unsupervised and organise delegated work to meet deadlines.
* Ability to remain calm and exercise tact whilst working under pressure.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010.
We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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