Executive Officer - EO Caseworker
Location: Liverpool, L3 9BP
HYBRID 60% office based, 40% remote working- office days are scheduled to align with business needs on a rota basis.
Hourly rate: £15.53
Working Days/Hours: Monday to Friday 5pm - 9pm (20 hours per week)
Brook Street in partnership with the Home Office has a fantastic opportunity to join their EUSS customer service team.
Daily Duties/Responsibilities:
* Providing accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources
* Prioritising workloads in accordance with operational procedures to achieve targets and standards and updating systems accurately within agreed time-frames.
* Achieve a minimum productivity rating of '1' per week.
* Manage your case load ensuring applications are concluded to meet the service level agreements.
* Considering large amounts of information to fully inform the requirements of the role and to produce clear and correct outcomes.
* Demonstrating sensitivity, emotional resilience and understanding of the needs of vulnerable customers throughout the process.
* Continue to build a culture of continuous improvement and operational excellence.
* Fully embrace Operational Excellence, demonstrating a commitment in supporting the unit in their annual reviews.
* Take responsibility for your own learning and development and contribute to the support and development of others.
* Keep up to date with policies, practices and procedures and ensure quality targets are met
Experience Needed/desired:
* Passionate to deliver excellent customer service
* Excellent interpersonal and communication skills
* Be able to work well individually as well as within a team, in a busy working environment
* Efficient at using IT systems
* Strong IT skills, particularly Outlook, Word and Excel
* Ability to be flexible and adapt
* To be organised and work to deadlines
Training:
The Home Office require 100% office attendance for the duration of a 2 week training period. Once training has been completed and signed off by a line manager, a 60/40 hybrid policy will begin.
Please note that no annual leave will be permitted during the 2 weeks of training.
Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires security clearance that will be processed for you, if successful.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.