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Salary: Basic up to £36,000 depending on experience, plus bonus up to £8,400 per annum
Exciting brand new opportunity has come up here at Bishop Stortford Land Rover as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our state of the art facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career in a premium brand environment.
As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review and prioritise the daily workload. You will be a crucial part of our business and the Aftersales Department, reporting into our Service Manager, Mark, who will provide you with ongoing support to ensure you have the tools needed to perform to the best of your ability. You will also have the opportunity for brand-specific training to progress within the premium Jaguar Land Rover brand and the motor trade industry.
The successful candidate for our Workshop Controller position will be responsible for the day-to-day running of the workshop, ensuring the service and repair technicians achieve their daily targets. You will assist the Service Manager in ensuring the department provides the best possible service to customers and achieves agreed profits and retention levels. As part of your daily role, you will maintain high levels of customer satisfaction by implementing relevant quality checks.
* Ensuring that all working practices comply with company, DVSA, health and safety, and OEM policy.
* Making sure all service work is carried out correctly, competently, and on time, with customer satisfaction in mind.
* Maintaining relationships with the vehicle manufacturer and providing support to Technicians during repairs to ensure high standards are achieved and maintained within the workshop and surrounding areas.
* Liaising with colleagues and other departments to ensure a top-quality service for customers.
* Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job, and the availability of parts.
* Assisting with technical challenges by going above and beyond to support the team and writing technical reports.
The ideal candidate will have motor industry experience managing a team within a busy Service/Workshop environment. You will have a minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent) as well as a solid understanding of COSHH legislation, trade practices, and consumer legislation. Awareness of quality control and inspection requirements of a workshop is a must.
We are looking for someone who is friendly, confident, and enthusiastic. The ability to roll your sleeves up and work as part of the team is essential, as we are all one big family supporting each other and working towards the same goal. Due to the nature of this role, a full valid UK driving license is required.
If the above sounds of interest, please apply.
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