Senior Customer Service Advisor
Location: Dunfermline
Time Type: Full time
Posted On: Posted 3 Days Ago
End Date: November 1, 2024 (25 days left to apply)
Salary Range: £24,539 - £25,830
Flexible Working Options: Hybrid Working
Job Description Summary: Join our fantastic Customer Service team.
JOB TITLE: Senior Customer Service Advisor
SALARY: £24,539
HOURS: Full-time
WORKING PATTERN:
* Start times between 7am and 1pm and end times between 3pm and 9pm
* Maximum of 5 out of 7 days (based on a Monday-Sunday week)
* Maximum of 25% weekend days over a 4 week period
START DATE: 29th November 2024
About this opportunity:
Do you want to be part of a team that supports our vulnerable customers? Delivering the required empathetic, caring, and well-informed service to such customers takes a special kind of person.
We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.
You'll become the go-to person when relatives register a bereavement and need to understand products like mortgages, insurance and lending.
You'll help our deaf customers access services, working with interpreters and tailoring your efforts to meet their needs.
You'll learn about powers of attorney and enabling representative access to products and services.
And you'll be helping cancer sufferers through their journey to ensure their banking needs are met at every twist and turn.
We'll provide any and all the training you'll need on our systems, products, and processes in an additional 2-week training programme beyond regular training to learn the deeper requirements of this role.
What you'll need:
We're seeking the highest level of customer service skills possible to deliver the high standards our customers expect, often at difficult times.
You're going to need strong empathy and listening skills to fully understand their situation while appreciating the worry or concern they're feeling.
Sound judgement, decision-making and attention to detail will be critical to you reaching good customer outcomes that also meet legal and regulatory policy and procedures.
And that ability to naturally build rapport and show compassion with all types of people, from all walks of life, will help you do your level best for their situation.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
About our Pitreavie site...
With a passion for charity fundraising equal to the development of our colleagues' careers, this modern site also has the following facilities:
* Free on-site car parking
* An extensive canteen
* Extensive transport links through rail, bus, taxi services all easily booked.
* Free on-site Wi-Fi
* Break out areas with TVs
* Quiet reflection rooms
* A kitchenette equipped with fridges, microwaves & coffee makers
* A range of vending machines offering hot and cold beverages, crisps and confectionary
* On-site showers & changing facilities
* Outdoor picnic benches
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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