We'd love to hear from you if you: Have good practical experience in visitor services, tourism, heritage or similar environments Are naturally curious about people, with a drive to deliver the highest standards of service Have excellent organisational skills Are a confident leader Can demonstrate strong financial performance management Welcomes a challenge, adaptable and responsive under pressure Experienced in managing a team of both staff and volunteersWelcome ManagerAs the Welcome Manager, you'll be joining a vibrant and energetic team, in a role where no two days are the same. Situated in a property with eight centuries of history and transformation, world famous rose garden, ancient trees, rolling lawns and world renown fresh water chalk streams you'll play a pivotal part in ensuring that every visitor has an exceptional experience. The team is highly collaborative, passionate about making each guest's visit memorable, and thrives on the variety and energy that comes with working in a face-paced environment. You'll be a key point of contact for the team, overseeing daily operations and guiding the team to success. In this role, you'll report to the Visitor Operations Manager. You'll be an integral part of the operational leadership team, with responsibility for ensuring smooth operations, managing a range of visitor services, and overseeing the team’s performance. First impressions count and being responsible for the welcome of all our visitors is a rewarding and valuable role. Click here for more information about this locationYou’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Operations Manager to maximise recruitment and visitor volume. You'll have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using good judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You'll be applying your high level of competence to deal with service recovery without senior support being on site. You'll engage with all our visitors to inspire support through membership, and help visitors to enjoy their day. You will also ensure we strive to become more accessible and presentation standards are high, whilst supporting the team to generate our budgeted revenue through our membership qualities amongst others. Working here means being part of a friendly, close-knit team where everyone is eager to do a good job, with the visitor experience always at the heart of what we do. Recruiting and managing volunteers will also be a big part of your role so If you're someone who thrives in a lively, fast-paced environment and enjoys leading a team to deliver excellence, this could be the role for you.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Internal Applicants only Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.Closing Date: 16 March 2025 Interview Date: 20 March 2025To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 161607IRC161607Nr RomseyPermanent f/t (37.5 hrs pw)Ends: Mar 16th 379.9 mi from DundeeINTERNAL APPLICANTS ONLY PLEASEWe have an exciting opportunity to lead a team of welcome staff and volunteers at property. As Welcome Manager, you'll head up the staff & volunteer team, to welcome our visitors and help them enjoy their visit. Mottisfont is open 363 days of the year with busy periods in school holidays and June for our infamous rose season. Regular weekend work will be expected. You'll take on the duty management responsibilities on a rotational basis, serving as the site lead during these times, which brings a level of responsibility on propertyThe advertised salary for this role will be in effect from 1st AprilMottisfont Abbey, Mottisfont, Nr Romsey, SO51 0LPCompliance.Eligibility to Work in the UK28,133 pa