Stylist - 37.5 hours - Glasgow Silverburn
Glasgow, Scotland, United Kingdom, Permanent
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role
As an AllSaints Stylist, you are the fundamental link between our products and customers. The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations, and personal shopping. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers, and ensuring that our stores are looking fabulous at all times. You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.
What will I be doing?
* Spending the majority of your time on the shop floor, styling our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
* Actively maintaining the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
* Handling stock replenishment, deliveries, and digital orders while utilising our digital tools to support a positive customer journey.
* Responding to first line customer queries via our online customer service system.
* Making service decisions for our customers to resolve their issues while retaining their loyalty and trust.
* Greeting customers into our store and tailoring your approach to support the purpose of their visit.
* Maintaining staff areas to the highest level of expectation.
* Working as one team with the same goal, supporting and observing your peers, seeking feedback to support your growth and development.
* Spending between 30 and 50 percent of your time on online customer service delivered either within the store or from time to time on a work-from-home basis.
* Partnering with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring complex customer queries are escalated promptly.
What skills do I need?
* Friendly and attentive; constantly interacting with customers in store and online.
* Awareness and knowledge of our brand, style, and brand values.
* Can-do attitude and lots of enthusiasm.
* Good problem-solving techniques with pace, empathy, and sometimes under pressure.
* Tech-savvy; processing transactions and responding to customer queries using our digital tools.
* Active awareness of brand campaigns, lookbooks, and new product launches.
* Excellent attention to detail.
* A passion for fashion and being an ambassador for AllSaints.
About the location
Our standalone store in Glasgow Silverburn has been open since April 2024 and usually trades from 10:00am - 21:00pm (subject to seasonal change). Our team loves the brand and enjoys working collaboratively, creating a fun and vibrant atmosphere in store. The store is approximately a 20-minute drive from Glasgow City Centre.
What we stand for
The Customer is the Boss: We work as one proud team to get the best for our customers.
One Team: We are joined up and encourage others to share their ideas.
We Do What We Say We Will: We know our goals and work with clear outcomes in mind.
We Are Responsible: We are self-aware, understand the impact we have on others, and are positive about the future.
* A generous wardrobe allowance.
* Potential to earn more from our team commission scheme.
* We are a disability committed certified employer.
* Employee discount for you to spend with family and friends.
* Up to 2 years service: 33 days (25 days + bank holidays).
* Over 2 years service: 36 days (28 days + bank holidays).
* Access to dental cash plan & free virtual GP appointments through Aviva.
* UNUM employee assistance helpline.
* Life assurance cover.
* Access to discounted gym membership and corporate discounts.
* Free, confidential, wellbeing and lifestyle support with Retail Trust.
* Enhanced family leave benefits.
* Health days for physical or mental wellness.
* Dedicated mental health support from our mental health first aiders.
* Eye care vouchers, season ticket loans, and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued, and able to contribute to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
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